Privacy Policy
Last updated: September 23, 2026
What changed: We've updated how we describe product analytics. It now lists the usage data we collect through PostHog in the EU. This data is tied to a random identifier for your app installation, is never linked to your YouQue account, is not used after 12 months, and can be turned off in Settings.
This Privacy Policy explains how Atilla Kasapbaşı, doing business as YouQue ("we," "us," or "our"), collects, uses, and shares your personal information when you use the YouQue mobile and web application (the "Services"). If you do not agree with this policy, please do not use the Services.
YouQue is intended for people 16 and older. If you have any questions or concerns, contact us at [email protected].
1. What we collect
Information you give us
When you create an account, use the Services, or contact us, we collect the information you provide directly. Depending on which features you use, this may include:
- Name or display name (handle)
- Email address
- Profile preferences (mood selections, interests, custom inputs you type)
- Avatar choice and personalization settings
- Messages and content you share with other users (direct messages, reactions, shared videos)
- Feedback you send us (support emails, in-app feedback)
Information collected automatically
When you use the Services, we automatically collect certain technical information:
- Device type, operating system, and app version
- IP address and approximate location (country / region only)
- Usage data (which features you use, how often, which videos you save or skip)
- A random identifier generated by the app for this installation, used only for product analytics, which is not linked to your account and is replaced when you sign out or delete your account (sections 5 and 6)
- Session timestamps
- How long you stay with a recommendation before returning to YouQue
- The local time of day and day of week you use the app, and your device's time zone offset (this tells us when you tend to watch, not where you are)
- Server-side diagnostic logs when a request fails
- If you enable push notifications, a device push token used to deliver them
We do not collect precise GPS location, contact lists, or device biometrics.
Information from third parties
If you sign in using Google or Apple, we receive your name, email, and a unique identifier from that provider. We do not access anything else in your Google or Apple account. If you sign in with Apple, we also keep a token whose only use is to revoke YouQue's access on Apple's side when you delete your account.
2. How we use it
We use your information to:
- Provide the core service — generate personalized video recommendations based on your mood, interests, and inputs, and avoid recommending videos that are not available in your country (we use the country your connection comes from for this, and do not store it with your recommendation history)
- Operate your account — authentication and customer support
- Improve recommendations — learn from your saves, skips, and feedback to refine future suggestions
- Enable social features — direct messages, sharing, reactions, Explore, Circle, and Minds Like Yours (which suggests other users who have similar interests and moods)
- Communicate with you — send service emails (including, if you are a Premium subscriber and request one, a Personal Taste Report compiled from your own picks and the words you have typed into the app) and, if you've enabled them, push notifications about account activity and re-engagement (not third-party marketing)
- Detect abuse and protect users — fraud prevention, spam blocking, handling reports and blocks, and terms enforcement
- Comply with law — respond to legal requests, defend our legal rights
3. When we share it
We do not sell your personal data. We share information only in these specific cases:
- With service providers who help operate YouQue — listed in section 5 below
- With other users when you choose to share — your display name, avatar, handle, and shared videos are visible to people you message or in Explore. If you use Minds Like Yours, your profile may be surfaced to other users who have similar interests and moods, and mutual friends may be shown where applicable.
- For legal reasons — when required by law, court order, or to protect rights, safety, or property
- In a business transfer — if YouQue is acquired or merged, your data may transfer to the new entity (you will be notified)
4. AI processing
YouQue is an AI-powered video recommendation app. We use Anthropic's Claude (a large language model service operated by Anthropic, PBC) to interpret your inputs and select the right video for you.
When you use YouQue, the following information is sent to Anthropic's API:
- Your selected mood
- Your selected time bucket
- Your selected interests
- Any free-text prompt you've typed (up to 200 characters)
- The video IDs of recently-skipped videos in this session
We do not send your name, email, handle, display name, friends list, messages, saved videos, watch history, or payment information to Anthropic.
Anthropic does not train its models on data sent via the API per their commercial terms (https://www.anthropic.com/legal/commercial-terms).
Because YouQue's core functionality is AI-driven recommendation, we do not provide a per-session opt-out for AI processing — using the app means consenting to this processing. If you wish to revoke your consent, you can delete your account at any time — open your Profile, tap the settings icon, scroll to the bottom of Settings and tap Delete account, then confirm. This removes all your data from our systems.
Anthropic's Privacy Policy: https://www.anthropic.com/legal/privacy
5. Third parties we use
To operate YouQue, we share necessary data with the following service providers:
| Provider | Purpose | Data shared |
|---|---|---|
| Anthropic (Claude API) | AI recommendation processing | Mood / interest inputs |
| Google (YouTube Data API) | Video metadata and playback | Search queries, video IDs |
| Supabase | Database, authentication | Account data, app data |
| Cloudflare | Hosting, edge delivery, security | Network traffic, IP address |
| Adapty | Subscription and entitlement management, purchase analytics | A pseudonymous account identifier (your YouQue user ID — not your name or email address) and your subscription / purchase status. Advertising-identifier (Apple IDFA, Android advertising ID) and IP-address collection are disabled. |
| Resend | Transactional email delivery | Email address, message content |
| PostHog (PostHog Cloud, EU region) | Product analytics — which features get used. PostHog processes this data as our processor, on our behalf and on our instructions. | Events describing how the app is used, and nothing else: the app being opened; how you signed in (Apple or Google) and whether your profile setup is finished; the interests you chose from our fixed list, the mood you picked, how much time you said you had, and whether you used "Pick for me"; what happened to each recommendation — served, not produced (with a general reason code), skipped, opened, watched, rated up or down, saved, or shared, and where you shared it (Explore, a friend, or your phone's share sheet) — together with its place in your visit, how long it took to arrive, and whether it answered your own typed request (never the words themselves); that a video could not be played, or that you reached the daily skip limit; the thumbs you give to picks shared in Explore or Circle; your answer to the notification-permission prompt; and that a subscription screen was shown and a purchase or restore was attempted or completed — with the plan, whether a free trial was available, and whether premium became active. Every event also carries your platform and operating-system version, the app's version and build number, and whether your account is on the free or premium tier. Events are tied only to random identifiers generated by the app — one for this installation and one for each session — never your YouQue user ID, name, email address, or handle, and the installation identifier is replaced when you sign out or delete your account. We send nothing that would link these events to your account. Never collected: your typed words or search queries, video titles or channel names, message content, or how long you spend in the app. Like any internet service, PostHog sees your device's IP address when the app connects to it; the project is configured to discard it on receipt, so it is not stored and is not used to work out your location. No advertising identifier is used. Processed in the EU. PostHog applies its own retention period to analytics events (currently 1 year on our plan). We don't use events older than 12 months. |
| Google (Firebase Cloud Messaging) | Push notification delivery on Android | Device push token, the notification text, and the identifier of the record it refers to |
| Apple (Apple Push Notification service) | Push notification delivery on iOS | Device push token, the notification text, and the identifier of the record it refers to |
| Apple / Google | App distribution, in-app purchases | Payment processed by them directly — we never see your card |
Each provider has its own privacy policy. YouQue uses YouTube API Services to find and show videos, and Google's Privacy Policy applies to that use: https://www.google.com/policies/privacy. Payment information is handled entirely by Apple and Google — we never see or store credit card details. A push notification never contains the content of a message — it tells you only that someone sent you one, never what it said.
6. Cookies and tracking
The YouQue website uses essential cookies for authentication and session management. We do not use advertising cookies or third-party tracking pixels. The mobile app uses local storage on your device for similar purposes but does not contain advertising SDKs.
Our product-analytics component (PostHog, listed in section 5) keeps a little further data on your device: a random identifier for this installation, stored with the current session and the labels described in section 5, so that separate events can be recognised as coming from one app rather than many; a note of whether your account was free or premium, so that the next launch is labelled correctly before your profile loads; and your analytics choice. None of it is a cookie, none of it is an advertising identifier, and none of it is linked to your account. The identifier is replaced with a new one whenever you sign out or delete your account. If you turn analytics off under Settings → Privacy & Safety → "Share usage data", the identifier and the free-or-premium note are deleted and no new ones are kept; if you later turn it back on, a fresh identifier is generated, so the two periods are not joined together. That setting governs these analytics only: it does not switch off the account data described in sections 1 and 2, which we need in order to run the service and which is removed when you delete your account.
7. Social logins
You can sign in using Google or Apple. When you do, we receive your basic profile info (name, email, unique ID). We do not post anything to your social account, access your contacts, or read your messages. You can disconnect at any time by deleting your account, as described in section 4.
8. International transfers
YouQue operates from Turkey, our database is hosted in the EU (Ireland), and our service providers operate globally — primarily in the United States. When you use the Services, your data may be transferred to and processed in these countries.
For users in the EU, UK, and other regions with data protection laws, we rely on Standard Contractual Clauses or equivalent safeguards with each processor. Anthropic's data processing for our AI calls is covered by Anthropic's Standard Contractual Clauses, and API inputs and outputs are automatically deleted within 30 days of receipt or generation. Anthropic may keep them for longer where the law requires it, or where its automated safety systems flag the content for review.
9. How long we keep your data
We keep your account data while your account is active. When you delete your account, we delete or anonymize your personal data within 30 days, except where we are required to retain certain records by law (for example, tax records) or to defend legal claims.
Mood and recommendation logs older than 12 months are anonymized and used only in aggregate for service improvement. PostHog applies its own retention period to analytics events (currently 1 year on our plan). We don't use events older than 12 months. Because these events are tied to a random installation identifier and never to your YouQue account, we can't tell which events are yours, so we can't retrieve or delete them individually (GDPR Art. 11). You can stop sending them at any time in Settings.
10. How we protect it
We use industry-standard security measures: encryption in transit (TLS), encrypted database storage, access controls, and regular security reviews. No system is 100% secure, but we take this seriously and limit access to your data to the minimum necessary.
If a data breach affects you, we will notify you and the relevant authorities as required by law.
11. Minors
YouQue is intended for people 16 and older. It is not directed to anyone under 16, and we do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe someone under 16 has provided us with personal information, contact us at [email protected] and we will delete it.
12. Your privacy rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correct — update inaccurate information
- Delete — request deletion of your account and personal data
- Object — object to certain types of processing
- Restrict — request that we limit processing
- Portability — receive your data in a portable format
- Withdraw consent — where we rely on your consent
To exercise any of these rights, email [email protected]. You can delete your account yourself from inside the app, as described in section 4; every other request is handled by email. We respond within 30 days.
You also have the right to complain to your local data protection authority.
13. Do-Not-Track signals
Some browsers send a "Do-Not-Track" (DNT) signal. There is no industry standard for responding to DNT signals, and YouQue does not currently respond to them. We do not engage in cross-site tracking regardless.
14. US state privacy rights
If you live in California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, Indiana, Tennessee, Florida, New Hampshire, New Jersey, or any other US state with consumer privacy laws, you have additional rights:
- The right to know what personal information we collect and how it's used
- The right to delete personal information
- The right to correct inaccurate information
- The right to opt out of "sale" or "sharing" of your personal information (we do not sell or share personal information for cross-context behavioral advertising)
- The right to non-discrimination for exercising these rights
Email [email protected] with your request. You may also designate an authorized agent.
California Shine the Light: California residents may request information about disclosure of personal information to third parties for direct marketing purposes — we don't do this, but you can confirm via email.
15. Other regions
European Economic Area, UK, Switzerland
Under GDPR and UK GDPR, our legal basis for processing your data is one or more of: (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, or (d) our legitimate interests in operating and improving the Services. Our representative for GDPR purposes is currently the controller (Atilla Kasapbaşı). Contact: [email protected].
Canada
We comply with PIPEDA. You have the right to access and correct your personal information.
Gulf Cooperation Council (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)
We respect local data protection laws in each country including the UAE Personal Data Protection Law, the Saudi PDPL, and equivalent frameworks. Contact us for specific requests under these laws.
16. Updates to this policy
We may update this Privacy Policy from time to time. We'll post the updated version here and update the "Last updated" date. For material changes, we'll notify you by email or in-app notice at least 30 days before the changes take effect.
17. Contact us
Privacy questions, data requests, or concerns:
Atilla Kasapbaşı (dba YouQue)
Yenimahalle, Gaziismail Ustun Sk. Villa 69
Termal, Yalova 77202
Turkey
Email: [email protected]